Refund policy

Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how we can help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return
Contact us at konnorrob1998@gmail.com with your order number and the reason for your return. We'll confirm the return details and next steps by email.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery at konnorrob1998@gmail.com with a photo of the item — we'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
For hygiene reasons, certain items (such as grooming and beauty tools that have been used or unsealed) cannot be returned unless faulty.

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your payment provider — processing times can vary. If you've done this and still haven't received your refund, contact us at konnorrob1998@gmail.com.